It would be helpful to know if anyone else would benefit from this or if they have an argument to keep it as is. We seem to be getting an increase in people claiming they don't receive their emails and tickets prior to the performance and so aren't turning up and demanding refunds. I think as long as the tickets or confirmation are sent in time then our responsibility has ended however being able to see if a customer opened their confirmations prior to the performance time could support our argument for refusing these refunds.