Feature requests

The ability to reprice tickets in a basket that has an In_Basket status would be very helpful. Often either a user may put tickets in a basket and then find a customer is eligible for a discount or a group's eligibility for certain discounts can change as their numbers change during the reservation process. Adding a drop-down to the Item Details column in the basket where the price variant is displayed would save operators having to release the transaction and start again.

It is often that a customer will ask what card they paid with. Allowing the last 4 digits to pull through allows us to help the customer identify the card without us having any information that poses a risk to the customer.

We often need to flick-through performances quite quickly to look at availabilities or sales or for specific seats and the drop-down or arrow function would be much quicker than going back to the calendar to change days.

I was recently asked for this by a producer. They would like to be able to see the % sold and remaining for any given performance in reports

Group confirmation emails are too long due to listing each individual seat on a separate line. The ideal scenario would be for the Event Name and performance date/time on one line and area, row and seat range on the next line repeating only if there is a new row or price variant or band. Event name and performance date would only repeat if it were a new performance in the basket e.g Matilda Saturday 11th May 7:30pm Seats Price Per Ticket Stalls E 10-20 £45 Stalls F 1-9 £45 Stalls F10-20 £35 Total Tickets 31 £46,789.00 Hercules Sunday 12th May 3:30pm Seats Price Per Ticket Royal Circle A 12-23 £50 Grand Circle B23-30 £50 Total Tickets 20 £765,633

In Inventory Reports, to select what is considered 'Full Face Value'

Currently when a reservation is released there is no evidence of which seats were previously on hold. Ideally the parent order would be the original reservation, related order 1 could be 3 seats released, related order 2 could be all remaining seats confirmed and paid for.

The ability to filter the Box Office page by date of performance.

Ability to set delivery methods at a global level (like adjusters) and then tick which to add to your show/product rather than building them every time.

At present if you want to refund 1 seat from a group booking and that group is say 50 seats, you have to remove the other 49 seats from the basket individually so that you can refund that 1 seat, this is an extremely laborious task and there has to be a better way. We used to have tick boxes on the old system that for example you tick the one/ones that you want to refund and then move on to the refund page.