Feature requests

The ability to filter the Box Office page by date of performance.

Ability to set delivery methods at a global level (like adjusters) and then tick which to add to your show/product rather than building them every time.

Group confirmation emails are too long due to listing each individual seat on a separate line. The ideal scenario would be for the Event Name and performance date/time on one line and area, row and seat range on the next line repeating only if there is a new row or price variant or band. Event name and performance date would only repeat if it were a new performance in the basket e.g Matilda Saturday 11th May 7:30pm Seats Price Per Ticket Stalls E 10-20 £45 Stalls F 1-9 £45 Stalls F10-20 £35 Total Tickets 31 £46,789.00 Hercules Sunday 12th May 3:30pm Seats Price Per Ticket Royal Circle A 12-23 £50 Grand Circle B23-30 £50 Total Tickets 20 £765,633

At present if you want to refund 1 seat from a group booking and that group is say 50 seats, you have to remove the other 49 seats from the basket individually so that you can refund that 1 seat, this is an extremely laborious task and there has to be a better way. We used to have tick boxes on the old system that for example you tick the one/ones that you want to refund and then move on to the refund page.

The ability to reprice tickets in a basket that has an In_Basket status would be very helpful. Often either a user may put tickets in a basket and then find a customer is eligible for a discount or a group's eligibility for certain discounts can change as their numbers change during the reservation process. Adding a drop-down to the Item Details column in the basket where the price variant is displayed would save operators having to release the transaction and start again.

Reference Numbers of perhaps 7-8 characters would be easier for a customer to recite to us when looking up a booking. There has been a lot of feedback from users and customers about this.

It is often that a customer will ask what card they paid with. Allowing the last 4 digits to pull through allows us to help the customer identify the card without us having any information that poses a risk to the customer.

With auto-apply discount codes in reserved seating events, they don't show the blue tag with the name of the discount under the 'add discount' box (see screenshot of this for other codes), so it's not obvious it's applying until you click on the seat, when the discounted option appears in the dropdown. Can this be added, please, for better visibility, and consistency across discount codes? Thank you!

An option to deactivate a user so that they have no access to the system and their password is de-activated. If they can then be re-activated this would send another link to the user where they can create a new password. We frequently have users who work casually, leave and then come back and we are finding that we are unable to recreate their users if they have been deleted.

This would be particularly useful during a busy on-sale when many tickets are being held but not checking out if we can see how long a ticket has been in basket (i.e live counter on the on-hover) then we can easily see if they have been held for more than our set time and release.