The following enhancements are now available:

We have now added the ability to select a customer phone number to be used with an order.

When selling through the Box Office, you were unable to select an existing number to complete the order, so it wouldn't show with the transaction. We have now made changes to the Box Office to enable selecting an existing phone number for a customer, as well as adding a new phone number:

Clicking the drop down, you will see the saved numbers for that customer that can be selected:

When a number is selected, that number will now also be stored with the transaction, and can be seen with the customer details relating to that order:

The following enhancements have been released and are available for use:

We have already supported MOTO payments with Stripe and Adyen, we have now extended this to support Square.

In the Payment settings screen, MOTO can now be activated when Square is the provider.

The Square MOTO form of payment can be selected and the card details entered into the payment field to complete the transaction.

The following enhancements are now live and available for use:

We are enhancing barcode scanning operation, this release adds feedback to the scanner handset, improving visibility and usability for the venue front of house team.

We now have four colour states for barcode scanner screens:

This state will show when there is a problem retrieving the barcode.

This state will show when the barcode is valid and has been successfully.scanned.

This state will show when the barcode is valid but has already been scanned.

This state will show when the barcode is invalid.

We have made a number of changes to the customer order details page as we continue to improve usability, and ensure that the right data is available.

On clicking through from the Orders list to view a customer order details, you will see the following:

- When the customer has added a phone number during their purchase, this will now be displayed in the 'Customer Details' section.

- The address field in the 'Customer Details' section has now been collapsed to a single line to minimise the space taken up on the screen.

- This has now been added alongside the Event name and performance date/time in the item details section.

- When a barcode has been successfully scanned OR the manually redeemed, a green check mark will display alongside the seat that has been scanned in the item details section.

- Hovering over the check mark will show the date and time of the redemption.

We have also added some additional enhancements to reporting:

'Transaction Item Name' has been added along side 'Transaction Item Kind' to improve visibility.

Two new metrics have been added, 'Percentage Remaining' and 'Capacity Remaining', driving to improve usability.

The following enhancements are now live and available for use:

We have now enhanced the Price Table to enable you to easily copy the latest active price table from a selected event, and copy it to the same event, or copy it across to a different event.

Price Table search - A search box is now available at the top of the price table, helpful if you have a number of price tables configured.

Price Table copy - Once you have found the Price Table you want to copy, click the 'menu' on the right hand side, beside the selected Price Table (the three vertical dots on the right).

Once you click the menu, the option to 'Duplicate Price Table' will be shown.

When you click to duplicate the price table, you will be given the opportunity to select the event you want to copy the price table to, the price table name, and description. The name and description will default to the source price table details.

Once you are happy with what you have added, click 'Duplicate' and the copy will be completed!

We have been working on a number of changes to allow for greater flexibility in the customer booking flow. These are configuration options that are now available. As always, any update should be requested through the support team, allowing a two week lead time

The following configuration options are now available:

We have updated the venue planner to improve navigation, and resolved an issue when updating row numbers

Navigator - When you are creating or editing a Venue Plan, we have added a new left side panel to house the plan navigator. This gives you more direct access to every part of the venue plan as you create and edit a plan

Row label - There was a bug in the Venue Plan when changing a row label, AND the position is set to 'Both'. When the row label was updated, in the plan, the change only took effect on one end of the row - you had to select a different position option, and go back to 'both' for the row label to correctly update on both sides of the row.

This bug has now been resolved - when the position is set as 'Both', updating the row label takes effect immediately on both ends of the row.

The following enhancements are now live and available for use:

We have added a new feature that enables you to recalculate any inside and outside adjusters that would have on a price table. This means that if you change a variant price, and/or modify a percentage or flat rate adjuster, you can quickly recalculate the price table without needing to remove and re-add the adjuster.

When you copy an existing price table, a 'recalculate' icon will now be available with any adjusters that have been applied, and also on a right click so that the recalculation can be done across multiple selected variants.

Price Table with adjusters:

Duplicated as draft 'recalculate' icon is available:

Recalculate also available on right click:

The following enhancements are now live and available for use:

We’ve added support for door information on the Venue Plan at the Block, Section, Area and Row. You can now specify entry/exit door details (e.g. 'Entrance A') directly within your venue plan configuration, making it easier to guide customers to the right location.

If a customer books seats in the Stalls with a door specified as 'Entrance B', this info will now appear in their confirmation email or ticket using the appropriate merge tag.

We’ve introduced a new merge tags to help identify the parent transaction when an order is exchanged or refunded, giving you better control over how transactional emails are presented to customers.

Link to 'Merge Tags' on the Line-Up support pages: CLICK HERE

We’ve introduced a new Inventory Report designed to give customers more control and visibility over seat-level performance data, and is available to all Line-Up customers.

The following is a list of all feature requests that have been completed to date. We are continuing to review and refine the current, open requests and further updates will be published here.