Changelog
Follow up on the latest improvements and updates.
RSS
The following enhancements are now live and available for use:
Copy Price Table
We have now enhanced the Price Table to enable you to easily copy the latest active price table from a selected event, and copy it to the same event, or copy it across to a different event.
What's new
Price Table search - A search box is now available at the top of the price table, helpful if you have a number of price tables configured.
Price Table copy - Once you have found the Price Table you want to copy, click the 'menu' on the right hand side, beside the selected Price Table (the three vertical dots on the right).
Once you click the menu, the option to 'Duplicate Price Table' will be shown.
When you click to duplicate the price table, you will be given the opportunity to select the event you want to copy the price table to, the price table name, and description. The name and description will default to the source price table details.
Once you are happy with what you have added, click 'Duplicate' and the copy will be completed!
NOTES
- The last active version of the price table you are copying will be duplicated.
- The duplication will copy the existing price bands, variants, adjusters (inside and outside) and channels that are set in the source price table.
- Any basket validation rules and associated discounts will also be copied.
Customer Booking Flow configuration options
We have been working on a number of changes to allow for greater flexibility in the customer booking flow. These are configuration options that are now available. As always, any update should be requested through the support team, allowing a two week lead time
What's new
The following configuration options are now available:
- Two lines of copy now available under the calendar
- Calendar availability indicators
- Adding a boarders to the basket
- The ability to hide the venue name or event name on the left side bar.
- The 'price and fees' break down to split out fees and adjusters in the basket and across the booking flow.
- Form section headers in the check out page
- The copy in the 'time out' modal when the booking is not completed in time.
- The copy on the payment button
- On the order success page, the copy in the 'days until performance' box
Venue Planner changes
We have updated the venue planner to improve navigation, and resolved an issue when updating row numbers
What's new
Navigator - When you are creating or editing a Venue Plan, we have added a new left side panel to house the plan navigator. This gives you more direct access to every part of the venue plan as you create and edit a plan
Row label - There was a bug in the Venue Plan when changing a row label, AND the position is set to 'Both'. When the row label was updated, in the plan, the change only took effect on one end of the row - you had to select a different position option, and go back to 'both' for the row label to correctly update on both sides of the row.
This bug has now been resolved - when the position is set as 'Both', updating the row label takes effect immediately on both ends of the row.
The following enhancements are now live and available for use:
Adjuster Fee Recalculation
We have added a new feature that enables you to recalculate any inside and outside adjusters that would have on a price table. This means that if you change a variant price, and/or modify a percentage or flat rate adjuster, you can quickly recalculate the price table without needing to remove and re-add the adjuster.
What's new
When you copy an existing price table, a 'recalculate' icon will now be available with any adjusters that have been applied, and also on a right click so that the recalculation can be done across multiple selected variants.
NOTES
- If an adjuster field is empty for a variant, using the recalculate feature will not override this.
- Additionally, the recalculation will only impact the prices that are visible on the page at that time, i.e. if you recalculate an Adjuster on a full-priced Variant, it will not apply to the Discount Variant unless you recalculate in Discount Mode.
Example
Price Table with adjusters:
Duplicated as draft 'recalculate' icon is available:
Recalculate also available on right click:
The following enhancements are now live and available for use:
Doors on Venue Plans with merge tag support
We’ve added support for door information on the Venue Plan at the Block, Section, Area and Row. You can now specify entry/exit door details (e.g. 'Entrance A') directly within your venue plan configuration, making it easier to guide customers to the right location.
What’s new:
- A new 'Door' field is available within the Venue Plan builder on the dashboard.
- This information can be included on customer emails or tickets via new merge tags.
- Helps improve arrival flow and customer experience, especially for larger venues.
Example:
If a customer books seats in the Stalls with a door specified as 'Entrance B', this info will now appear in their confirmation email or ticket using the appropriate merge tag.
Parent transaction reference for an order which is exchanged or refunded
We’ve introduced a new merge tags to help identify the parent transaction when an order is exchanged or refunded, giving you better control over how transactional emails are presented to customers.
What's new
- A new transaction information tag TRANSACTION.PARENT_REFERENCEhas been added and is available for use.
Link to 'Merge Tags' on the Line-Up support pages: CLICK HERE
Inventory Report
We’ve introduced a new Inventory Report designed to give customers more control and visibility over seat-level performance data, and is available to all Line-Up customers.
What’s new
- Breakdown of total capacity with seats sold,
- Includes key fields such as full price level, and event name.
new
improved
fixed
Feature requests completed as of 30 May 2025
The following is a list of all feature requests that have been completed to date. We are continuing to review and refine the current, open requests and further updates will be published here.